The impact of ISO 9001 Quality Management on organizational learning and innovation: Proposal for a conceptual framework

The integration of the learning perspective and knowledge management has led us in this research to develop a framework for analyzing the influence of a management system of quality on organizational learning and innovation within certified companies. By conceptualizing a framework of analysis including contextual and methodological elements, we theoretically develop how a management system of quality such as ISO 9001 can produce different types of learning and knowledge and how the advantage of quality can become more sustainable.