Approaches to HR Management in Tourism and Hospitality: International Experience

Analysis of HR management in tourism and hospitality is still acute, as the key factor there is interaction of customer and producer, which identifies the role and importance of personnel, their competences, knowledge and experience. The authors in the course of research analyzed models, ways and means of HR management in the field of tourism and hospitality, showed their use in countries of the world and highlighted the possibility to use this experience in the Russian Federation. By comparing approaches to investigating HR management in the field of tourism and hospitality in different countries it was shown that communications in models of HR management influence the efficiency of management, they are also connected with personnel turnover, staff satisfaction, styles of management, figures of finance stability in ecological tourism. Comparative analysis of approaches to research reveals that the uniting factor is qualitative and quantitative analysis. Conditions of a certain empiric base of organization and specific features of territory can limit opportunities of research in the future. The cross-analysis can exert correlation impact on results, which should be taken into account in future investigations.