Case Study: Hyperautomation in the Banking Sector

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Authors: Roselin Clara A
Cited by: 0
References: 2

Abstract

Hyperautomation is the current technology that is making an enormous transformation in the banking sector by automating data entry operations and compliance checks, thereby increasing efficiency. The fastest service delivery, good risk management, and customer satisfaction are the outcomes of this technology. In this rapidly changing age of finance, artificial intelligence-powered chatbots are used to improve customer service, keeping banks competitive and consumer-friendly. Hyperautomation acts as the backbone for automatic customer onboarding, loan processing, transaction monitoring, and fraud detection. This hyperautomation is what was lacking in banks to satisfy today’s rigorous regulatory environment, which made it more expensive, slower, and, in some cases, vulnerable to errors. Through artificial intelligence in banking, one can obtain quicker document verification and loan approval, as hyperautomation is the ultimate innovation in modern banking.

Fields of Study & Subjects

Robotic Process Automation Applications Digital Transformation in Financial Services Banking Sector Performance and Management

Publication details

Journal / source
BENTHAM SCIENCE PUBLISHERS eBooks
Pages
155–180
Publication date
7 January 2026
Document type
Book chapter