AI-Enabled Customer Relationship Management Platforms for Patient Services in Health Care, Early Lessons From Governance, and Program-Level Outcomes
Abstract
This research letter summarizes early lessons from 4 enterprise implementations of artificial intelligence-enabled customer relationship management platforms in health care and describes governance practices associated with improvements in affordability, adherence, and access at program level.
Fields of Study & Subjects
Artificial Intelligence in Healthcare and Education
Electronic Health Records Systems
AI in Service Interactions
Publication details
- Journal / source
- JMIR Medical Informatics
- Volume
- 14
- Pages
- e83564–e83564
- Publication date
- 2 January 2026
- Language
- EN