Evaluation of an AI Medical Scribe After 236,153 Notes Generated Across Care Levels in a European Health System: Mixed Methods Retrospective Observational Study

Background: Clinicians spend a substantial share of their working hours on documentation, contributing to workflow inefficiencies, reduced patient-facing time, and increased burnout. Artificial intelligence (AI) medical scribes have emerged as a promising solution to reduce this burden, yet real-world evidence remains limited and heterogeneous, and data from European health systems are especially scarce. This evaluation combines 2 complementary data sources: objective editing metadata from 236,153 notes generated by 1295 clinicians, describing operational editing behavior within the AI medical scribe, and paired self-reported survey responses from 177 fully onboarded clinicians, capturing perceived change in documentation time and clinician experience. Objective: This study aimed to evaluate the association of an AI medical scribe on documentation time and clinician experience. Methods: This observational real-world evaluation was conducted between April 26, 2024, and October 27, 2025, using retrospective paired ratings. The study was carried out across multiple specialties in primary, secondary, and hospital care within Capio Ramsay Santé, a large integrated health care provider operating in Sweden. Eligibility was limited to fully onboarded users, defined as clinicians who had used the scribe for at least 3 months, created more than 100 notes, generated at least 1 document or certificate, and used the conversational edit ("Add or adjust") feature at least once. Results: Following the introduction of the AI medical scribe, the estimated time spent on documentation per note was lower than before (4.72 vs 6.69 minutes; -29%, P