Psychological determinants of conflict situations in dentist-patient communication
Abstract
The article examines psychological factors contributing to conflicts between dentists and patients during treatment. Determinants of conflict situations are analyzed, including personal, communicative, and organizational aspects. Modern approaches to conflict management in dentistry are highlighted, and practical recommendations for reducing conflict are proposed. Special attention is given to the training of future professionals in the context of developing communication skills, empathy, and emotional intelligence. The study has interdisciplinary significance for psychology, dentistry, and medical education.
Fields of Study & Subjects
Conflict Management and Negotiation
Medical Malpractice and Liability Issues
Patient-Provider Communication in Healthcare
Publication details
- Journal / source
- Oral and General Health
- Volume
- 6
- Issue
- 3
- Pages
- 160–162
- Publication date
- 2 January 2026