Behavioural Impact of Game-Based Learning on Employee Engagement and Productivity in Service Companies under Indian IT Industry

This research investigates how gamification strategies impact learner engagement, motivation, collaboration, and information retention within corporate training programs, particularly in IT service organizations. A structured survey involving 180 professionals from ten firms revealed that gamified learning is perceived as more effective than conventional methods by 65% of respondents. Leaderboards (82%) and achievement badges (78%) were identified as key motivators. While 75% of participants expressed increased willingness to engage in gamified modules, 60% noted that overly competitive elements could be counterproductive. The study concludes with five strategic recommendations for sustainable gamification: customized learning journeys, career-relevant incentives, integration of real-world scenarios, collaborative challenges, and periodic content updates. These insights offer valuable guidance for instructional designers and corporate educators aiming to optimize training outcomes