Artificial intelligence and the future of tourism: Transforming travel experiences in the digital age

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Authors: Fazeelath Tabassum, Nitu Ghosh, Serene Shaji
Cited by: 0

Abstract

The rapid advancement of Artificial Intelligence (AI) has transformed the tourism industry significantly, offering innovative solutions to enhance travel experiences for consumers and streamline operations for service providers. This paper explores the multifaceted impact of artificial intelligence on the future of tourism, focusing on its integration into various aspects such as personalized travel recommendations, customer service automation, and intelligent transportation systems. This study aims to provide insights into how Artificial Intelligence can enhance the overall travel experience and drive sustainable practices in the tourism sector, paving the way for a more efficient, responsive, and customer-centric industry. Furthermore, the paper discusses AI implementation's challenges and ethical considerations, such as data privacy and the potential for bias in automated systems. The results highlight the multifaceted impact of AI on the future of tourism, focusing on its applications in personalizing customer experiences, optimizing travel logistics, and enhancing operational efficiency. By analyzing various AI-driven tools, this study highlights how these innovations reshape how travelers interact with service providers, ultimately leading to more tailored and satisfying travel experiences.

Fields of Study & Subjects

AI in Service Interactions Diverse Aspects of Tourism Research Artificial Intelligence Applications

Publication details

Journal / source
Asian Journal of Management and Commerce
Volume
7
Issue
1S
Pages
55–60
Publication date
1 January 2026