PROMOCIÓN DEL BIENESTAR LABORAL Y HUMANIZACIÓN DEL CUIDADO EN NEONATOLOGÍA: PROPUESTA DESDE UN ENFOQUE DE PROYECTO

Emotional exhaustion among healthcare workers in critical care units, such as Neonatology, is a growing phenomenon with significant repercussions on the quality of care. The need for structured strategies that promote the well-being of clinical teams has led to rethinking humanization not only as patient-centered care but also as care for those who provide it. This article presents a critical reflection and an intervention proposal designed using the Logical Framework Methodology, applied in a public hospital in Chile. It analyzes the structural factors contributing to staff burnout, the value of organizational culture as a driver of change, and the potential of participatory methodologies to develop sustainable and context-sensitive solutions. The reflection calls for repositioning workplace well-being as a strategic pillar in healthcare management, particularly in high-complexity care settings.