Gestión de la capacidad en condiciones de incertidumbre en un servicio médico especializado

Medical care requires an organized response from health care managers, in this sense, planning and managing capacity will allow meeting the demand for care. The objective of the research is to management capacity under uncertainty in a Urology service. Quantitative research was carried out on the basis of a descriptive and retrospective case study, developed during the year 2024 (January - December). A four-stage structured procedure was designed to allow the proposal of strategies for capacity improvement. The demand for care of the groups related to the defined diagnosis was determined and the capacity of the service was calculated considering uncertainty factors. It was determined that the limiting resource is the operating room with a utilization rate of 135 %. The application of the proposed procedure in the entity under study allowed demonstrating its usefulness for the improvement of capacity management under uncertainty.