Selección de una plataforma BPM: más allá de los criterios de evaluación tradicionales

Business Process Management (BPM) improves efficiency, adaptability, and competitiveness by aligning processes with technology, supporting agility, reducing costs and errors, and enhancing customer satisfaction. With abundant data and integration tools, using a BPM system (BPMs) has become essential. Objective: This study proposes a methodology for selecting a BPMs that score well on traditional criteria and in criteria for global presence and community. Procedure: we used the Multi Criteria Decision Analysis method, for selecting the criteria and assigning value to each one. Next, we consulted in two sources the BPMs platforms to compare and apply the criteria. Results: Using the criteria usability, coverage, expert opinion, community and trend, Camunda was the selected BPM platform. Conclusions: Camunda is the BPM platform that best fits our evaluation criteria (it is free, open source, is widely used in many countries, and has the largest community around it). We arrived at this conclusion after comparing 107 BPM platforms. This study offers a differentiated perspective to help practitioners and academics choose BPM tools beyond traditional evaluation criteria.