La traducción automática en el ámbito de la atención al cliente: percepciones de los estudiantes de traducción sobre la idiomaticidad
Abstract
: The article analyzes the perception of idiomaticity and machine translation acceptability thresholds in customer service. A corpus of fifty sentences was first translated from English into Spanish using a neural machine translation system. Then two groups of translation students reviewed this corpus and evaluated the naturalness of the translations, providing their answers in a two-question form which gathered both qualitative and quantitative data. The overall results show the confidence in the results of machine translation and how idiomaticity is subject to variable perception.
Fields of Study & Subjects
Translation Studies and Practices
Natural Language Processing Techniques
Speech Recognition and Synthesis
Publication details
- Journal / source
- Hermeneus
- Issue
- 27
- Pages
- 401–445
- Publication date
- 19 January 2026
- Language
- PT