REŠAVANJE REKLAMACIJE KUPACA PRIMENOM FTA METODE U KOMPANIJI GRUNDFOS
Abstract
Thesis presents the theoretical foundations of the quality management system, the quality tools themselves, as well as their application. The importance of managing complaints, the correct approach and attitude towards the customer, as well as an example of resolving a complaint with the application of tools and methods from quality in the Grundfos company, are presented.
Fields of Study & Subjects
Regional Development and Management Studies
Quality and Management Systems
Graphic Design and Typography
Publication details
- Journal / source
- Zbornik radova Fakulteta tehničkih nauka u Novom Sadu
- Volume
- 40
- Issue
- 08
- Pages
- 758–761
- Publication date
- 2 January 2026