ДИГИТАЛНИ АСИСТЕНТ ЗА ОДГОВАРАЊЕ НА ПИТАЊА У ДОМЕНУ ОСИГУРАЊA
Abstract
This paper presents the development of an advanced chatbot system designed to answer insurancerelated questions automatically. The system is implemented as a web application that provides users with quick and clear answers to their questions. The system consists of several key modules: a query preprocessing module, a model for finding relevant questions (high recall), a model for filtering and selecting the most relevant answer (high precision), a sentiment classification module, and a keyword extraction module.
Fields of Study & Subjects
Advanced Text Analysis Techniques
AI in Service Interactions
Speech and dialogue systems
Publication details
- Journal / source
- Zbornik radova Fakulteta tehničkih nauka u Novom Sadu
- Volume
- 40
- Issue
- 10
- Pages
- 1013–1016
- Publication date
- 2 January 2026