Customer-oriented approach in the practice of customs services quality management

Subject. This article discusses the issues of ensuring Russia's economic security and optimizing customs procedures. Objectives. The article aims to develop a methodology for assessing the quality of customs services taking into account consumer expectations. Methods. For the study, we used the index and grouping methods. Results. The article proposes a method for calculating the quality index of customs services, reflecting the level of consumer satisfaction and allowing the identification of processes that require optimization. Conclusions. The research results can be used when developing measures to improve customs infrastructure.