Modelling the Impact of Key Organisational Factors on Employees' and Process Performance

In today's business environment, business success is dependent on an organisation's ability to efficiently leverage information and communication technologies (ICT) to support processes and improve employee performance.Previous studies have shown a significant positive relationship between these factors; however, they emphasise the need for further work to include external ecosystem variables and key determinants of business process management (BPM).To address academic calls, this study examines the relationships among these factors in the mediating context of the Performance Management System (PMS).The study is conducted on a cross-sectional sample of 167 production and service organisations.For data collection, a custom questionnaire was developed and tested.For model testing, a variance-based (PLS-SEM) approach was used, given the exploratory nature of this study.The study results point to a statistically significant, fostering power of ecosystem variables.Such power produces a substantial positive impact across the research constructs, highlighting the importance of PMS's mediating role in the process and in employees' performance.