Brasão, I. (2017). Hotel, os bastidores. Lisboa: Fundação Francisco Manuel dos Santos. 150 páginas ISBN: 978‐989‐8838‐93‐3
Abstract
In this critical review, I present an analysis of an ethnography of the Portuguese hotel industry from within, which shows, in a very refined way, the organisational structure, the interdependent relationships between people and organisations, the contradictions and situations of self‐exploitation and labour exploitation in an activity mythologised and idealised by the tourist lobby. The book shows the hotel as an “imperfect place disguised as perfection” (Brasão, 2007: 9) full of light and shade, joys and sorrows, and above all, of human relationships that build complex cultures of hospitality.
Fields of Study & Subjects
Emotional Labor in Professions
Diverse Aspects of Tourism Research
Hospitality and Tourism Education
Publication details
- Journal / source
- PASOS Revista de Turismo y Patrimonio Cultural
- Volume
- 24
- Issue
- 1
- Pages
- 291–294
- Publication date
- 1 January 2026