An examination of employee perceptions in digital transformation in terms of demographic variables

This study examines the perceptions of employees regarding digital transformation in organizations where digital transformation processes are being implemented. This research aims to determine the level of digital transformation perception among employees working in the public and private sectors with diverse professional roles, and to investigate whether these perceptions differ according to demographic variables. A survey design, a quantitative research method, was used in the study; data were collected through online and printed questionnaires between April and August 2025. Analyses were performed on 256 valid participant responses. The perception of digital transformation was measured using the Digital Transformation Scale, which consists of five dimensions. The findings showed that employees' perceptions of digital transformation were generally at a moderate to high level. Significant differences were found in the scores for business processes, strategy and corporate culture, and total digital transformation perception according to ag egroup and length of experience variables. It was determined that the perception of digital transformation relatively decreased as age and experience increased. Furthermore, it was found that employees working in engineering and technology fields had higher perceptions regarding personnel knowledge and competence compared to education and other departments. The results show that digital transformation should be managed not only through technological investments, but also with a holistic approach that centers on employee perception.