MODELING THE IMPACT OF WORKPLACE SPIRITUALITY AND EMOTIONAL INTELLIGENCE ON EMPLOYEE PERFORMANCE IN HEALTHCARE: A MULTI-GROUP SEM APPROACH

The research paper is based on the data gathered among healthcare professionals in India to examine the connections between Workplace Spirituality (WS), Emotional Intelligence (EI), Organizational Citizenship Behavior (OCB), and Employee Performance (EP). Since distribution of the results collected on physicians and nurses is not normal and the conceptual model is complicated, Partial Least Squares Structural Equation Modeling (PLS-SEM) was used with SmartPLS 4 to approximate the structural paths. According to findings of structural model, WS has a positive impact on EP both directly and indirectly through OCB with stronger impact among physicians. Moreover, higher levels of WS are also linked to greater physician tendencies to produce OCB, and this effect is also influenced by the high levels of EI. Fornell-Larcker criterion was used to examine the discriminant validity of the constructs under each analytical group; the test resulted in the fact that the variables are unique to the other variables in the model.” The hypothesis that physicians are more likely to react favorably to WS and EI regarding their behavioral and performance outcomes is confirmed by Multigroup analysis (MGA) results. The results highlight the central importance of the psychological characteristics in improving organizational performance and promote the use of individualized approaches towards the management of healthcare human resources. This study provides hints of the future development of the strategy of advancing the development of the healthcare organization by refining behavioral theory and giving practical insights into the mechanisms that work in the clinical environment.