Pengaruh Perceived Organizational Support terhadap Work Engagement Pada Tenaga Keperawatan di RSUD Ciamis

Abstract. This study aims to examine the effect of perceived organizational support (POS) on work engagement (WE) among nursing staff at RSUD Ciamis. Work engagement is considered crucial in improving healthcare service quality, while POS represents one of the primary job resources within the Job Demands–Resources Model (JD-R) framework. This research employed a quantitative approach with a non-experimental causal design. The research sample involved 177 inpatient ward nurses selected using total sampling technique. The instruments used were the Survey Perceived Organizational Support scale (Eisenberger et al., 1986) and the Utrecht Work Engagement Scale-17 (UWES-17) from Schaufeli & Bakker (2002). Data analysis was conducted through simple linear regression using SPSS 24. The results showed that POS has a positive and significant effect on WE (p = 0.000) with a regression coefficient of 2.143. The coefficient of determination (R²) value of 0.727 indicates that 72.7% of WE variability is explained by POS, while the remainder is influenced by other factors. Generally, nurses have high levels of both POS and WE. These findings support the JD-R theory that organizational support can enhance work engagement. The practical implication is that hospitals need to strengthen forms of organizational support through leadership attention, fairness, and continuous development programs to improve service quality. Abstrak. Penelitian ini bertujuan untuk menguji pengaruh perceived organizational support (POS) terhadap work engagement (WE) pada tenaga keperawatan di RSUD Ciamis. Work engagement dipandang penting dalam meningkatkan kualitas pelayanan kesehatan, sementara perceived organizational support merupakan salah satu job resources utama dalam kerangka Job Demands–Resources Model (JD-R). Penelitian ini menggunakan pendekatan kuantitatif dengan desain kausal non-eksperimental. Sampel penelitian melibatkan 177 perawat ruang rawat inap yang dipilih dengan teknik total sampling. Instrumen yang digunakan adalah skala Survey Perceived Organizational Support (SPOS) dari Eisenberger et al., (1986) dan Utrecht Work Engagement Scale-17 (UWES-17) dari Schaufeli & Bakker (2002). Analisis data dilakukan melalui regresi linier sederhana dengan software SPSS 24. Hasil penelitian menunjukkan bahwa perceived organizational support berpengaruh positif dan signifikan terhadap work engagement sebesar (p = 0.000) dengan koefisien regresi 2.143. Nilai koefisien determinasi (R²) sebesar 0.727 menunjukkan bahwa 72.7% variabilitas work engagement dijelaskan oleh perceived organizational support, sedangkan sisanya dipengaruhi faktor lain. Secara umum, perawat memiliki tingkat perceived organizational support dan work engagement yang tinggi. Temuan ini mendukung teori JD-R bahwa dukungan organisasi mampu meningkatkan keterlibatan kerja. Implikasi praktisnya, rumah sakit perlu memperkuat bentuk dukungan organisasi melalui perhatian pimpinan, keadilan, serta program pengembangan berkelanjutan untuk meningkatkan kualitas pelayanan.