Impact of training and development on employee performance on restaurant industry in Bangladesh

The success or failure of modern business organizations depends on the quality of their human resources. Well trained and highly developed employees are considered as corner stone for such success. Hence the purpose of this study was to determine the impact of training and development programs on employee performance. The research work of this study has been divided into three parts. The first part gives a literature review of the work done by researchers in the past to elaborate the importance of training and development programs. Besides this, the scope of this study, methodology used in research and core research objectives have been stated under this section. The second part emphasizes on different training models and structures designed and used around the world during training and development programs. Research questions have been discussed in more detail to develop an understanding of a general training process, from the requirements of training to its execution and results. The last part is the empirical case study of the subject organization to collect the data and analyze it. The Correlation analysis, Percentage Distribution analysis and Hypothesis has been employed in the statistical analysis of data obtained through a survey done in SPSS. The research reveal that training and development is unquestionably necessary especially for the unskilled and less experienced employees. Training methods and tools utilized by the company were very effective as these tools have a positive impact on the employee’s job performance and also helped them to enhance and improve their skills and job efficiency. The company is also making further improvements in the training programs to increase the effectiveness of the training.