Normalizing AI: The Evanishing Effect and Rethinking the Machine Heuristic

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Authors: Bumju Jung, Cameron W. Piercy, Patric R. Spence
Cited by: 2
References: 49

Abstract

This study examines how people evaluate factual claims attributed to human journalists versus artificial intelligence (AI) news bots, and how these evaluations are shaped by individual endorsement of the machine heuristic. An online experiment (N = 233) used a 2 (Agent: human vs. AI) × 2 (Information Veracity: accurate vs. inaccurate) design in which participants viewed a short tweet embedded in either a human or AI profile and then rated perceptions of source credibility, objectivity, bias, and accuracy. Endorsement of an AI-focused machine heuristic was significantly associated with higher source credibility, perceived objectivity, and perceived accuracy, and lower perceived bias, whereas agent type showed no significant effects in the full sample. In post hoc analyses, the difference by agent emerged only among participants high in the machine heuristic. These findings suggest boundary conditions of the machine heuristic: while it shapes perceptions, its operation appears increasingly agnostic to human versus AI source cues. We call this the evanishing effect, wherein source cues (human vs. AI) are recognized but do not systematically alter evaluations, so neither human nor machine agents are consistently preferred.

Fields of Study & Subjects

Misinformation and Its Impacts Ethics and Social Impacts of AI AI in Service Interactions

Publication details

Journal / source
Human-Machine Communication
Publisher
Communication and Social Robotics Labs
Volume
12
Issue
1
Pages
139–162
Publication date
31 January 2026
Language
EN