PENGARUH SISTEM QUALITY ASSURANCE DAN DISIPLIN KERJA TERHADAP KINERJA KARYAWAN PADA PERUSAHAAN LOGISTIK DI KABUPATEN GRESIK

This study aims to examine the effect of the Quality Assurance (QA) system and work discipline on employee performance at a logistics company in Gresik Regency. The research adopts a quantitative descriptive approach with hypothesis testing. The population consists of all employees holding Senior Vice President, General Manager, and Senior Manager positions who are directly involved in operational activities and weekly reporting under the Quality Assurance Unit. Using a total sampling technique, 63 respondents were included. Data were collected through questionnaires and analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM) with SmartPLS 4.0. The results indicate that the Quality Assurance system has a positive and significant effect on employee performance. Work discipline also shows a positive and significant effect and demonstrates a stronger influence compared to the QA system. Simultaneously, the Quality Assurance system and work discipline significantly affect employee performance, explaining 71.2% of the variance in performance outcomes. These findings suggest that structured quality assurance mechanisms supported by high levels of work discipline play a crucial role in enhancing employee performance. Therefore, organizations are encouraged to strengthen quality assurance implementation while fostering a strong culture of discipline to achieve sustainable performance improvement