Development of Web and Mobile Health Services Information System Using Waterfall Method

The increasing demand for fast, accurate, and efficient healthcare services has encouraged the development of integrated information systems. This study aims to design and develop a Health Service Information System (SILAKES) based on web and mobile platforms at the Oputa Yi Koo Heart and Blood Vessel Hospital (RSJPD) in Kendari. The system is developed to facilitate patients in accessing doctor schedules, taking queue numbers online, consulting services, checking blood stock availability, and filling out satisfaction surveys. The development process adopts the waterfall (linear sequential model) method, which consists of five stages (requirement definition, system and software design, implementation and unit testing, integration and system testing, operation and maintenance). The results of this study show that SILAKES improves the efficiency of hospital staff and provides convenience for patients to access health services without space and time constraints. The implementation of this system also contributes to the digitalization of hospital services and supports the enhancement of overall healthcare service quality