A Structural Relationship among Human Rights Sensitivity, Empowerment, Self-efficacy, and Quality of Service of Personal Assistants for the Disabled

The purpose of this study is to examine the structural relationship among human rights sensitivity, empowerment, self-efficacy, and quality of service of personal assistants for the disabled. Specifically, this research analyzes how psychological and attitudinal factors of personal assistants—who serve as core human resources for supporting the independent living of people with disabilities—influence service outcomes. To achieve this objective, the following research questions were addressed: What are the correlations among the human rights sensitivity, empowerment, self-efficacy, and service quality of personal assistants? What is the structural relationship between these variables? The findings of the study are as follows: First, a statistically significant positive (+) correlation was identified among all key variables: human rights sensitivity, empowerment, self-efficacy, and service quality. Second, the results confirmed that higher levels of human rights sensitivity and empowerment among personal assistants directly lead to an improvement in the quality of service. These results suggest that training programs for personal assistants must move beyond technical instruction to incorporate sensitivity training to enhance human rights awareness and psychological support programs to foster self-efficacy. Furthermore, it is essential to strengthen environmental empowerment so that personal assistants can find professional meaning and exercise autonomy in their roles. Ultimately, this study implies that improving the working conditions and psychological well-being of assistants is directly linked to the service quality perceived by users, necessitating the establishment of robust institutional and policy frameworks.