Emotional Artificial Intelligence (AI) in Cultural Marketing – Creative Methods in Studying Consumer Behavior
Abstract
This article introduces a research framework for studying emotional artificial intelligence (AI) used to create marketing content and the behaviour of cultural events consumers. The research we propose would assess consumer responses to AI-generated content, employing models such as the Six Emotional Dimension and the Technology Acceptance Model. We propose a mixed-methods approach: interviews, eye-tracking, experimental exposure, and social media analysis. Key objectives would include comparing perceptions of AI- and human-generated content and examining generational responses in cultural contexts. The findings aim to provide insights for cultural organizations to improve promotional effectiveness by integrating Emotional AI into marketing strategies.
Fields of Study & Subjects
AI in Service Interactions
Digital Marketing and Social Media
Consumer Behavior in Brand Consumption and Identification
Publication details
- Journal / source
- Bulletin of the Transilvania University of Brasov Series V Economic Sciences
- Pages
- 59–72
- Publication date
- 13 January 2026
- Language
- EN