Empowering Front-Line Decision Making Through Self-Service Analytics in the Electronic Patient Records System at Unity Health Toronto

As part of the ongoing mission of Unity Health Toronto to democratize access to data, we launched a large-scale analytics education initiative to promote self-service analytics within our newly implemented Electronic Patient Record (EPR) system. This included comprehensive training on tools such as the built-in self-service reporting tool, aimed at equipping front-line operational users with the ability to access, explore, and act on clinical and operational data without relying on centralized analytics teams, as well as the use of pre-developed analytics dashboards. The effort focused on enabling a culture shift from data dependency to data empowerment. Key outcomes include a more than 150-fold increase in dashboard usage post-implementation (from 90 to over 14,500 monthly views), the development of a targeted, robust training program, and improvements in data literacy and decision-making responsiveness. In this report, we highlight Unity Health's approach to embedding analytics in daily operations through user-centered design, governance, and capacity-building - positioning self-service analytics as a cornerstone for a Learning Health System.