Estimating the potential of conversational simulators based on generative artificial intelligence

The article explores the potential of dialogue simulators based on artificial intelligence as an innovative tool for teaching socio-humanitarian disciplines, and considers their role in solving the tasks of training specialists adapted to modern challenges identified in the strategic initiatives of the Russian Federation in the field of AI. The research methodology includes the analysis of the experience of simulators application in various spheres (medicine, military, industry) and experimental testing of the AI simulator developed for the formation of conflict resolution skills in the hospitality industry. The experiment conducted among students of the Russian Academy of National Economy and Public Administration allowed us to evaluate the effectiveness of the simulator in comparison with traditional teaching methods. The results indicate a significant contribution of the simulator in improving the professional and linguistic skills of students, as well as in providing personalised feedback in accordance with the methodology developed. The practical value of the study lies in the proposal of technological and methodological solutions for the integration of AI-technologies into the educational process, contributing to the improvement of the quality of students’ training.