Digitalization of Process Mapping as an Integral Part of Business Process Management

An important driver of success, according to several scientists, is Business Process Management (BPM), which represents a structured holistic management discipline focused on improving the performance of enterprises through the management of their business processes. BPM includes various methods, techniques and tools to support the identification, design, mapping, modelling, implementation and optimization of processes in order to support business goals. Business process mapping, as an integral and primary part of BPM, plays a fundamental role in the identification, analysis and design of processes. The digitalization of business process mapping supported by BPM software tools and standards fundamentally changes the means of documenting and managing processes. The scientific article includes: theoretical definition of basic concepts in the field of BPM, analysis and development of business process mapping and management also in the context of digitalization, synthesis of findings from expert sources and surveys, identification of barriers to implementing BPM, overview of BPM software tools and formulation of recommendations for enterprises in the field of BPM, including the digitalization of business process mapping. The main findings indicate that companies have low levels of digitized processes, 70% of companies use at least one BPM tool, only 3% of companies do not model or map processes at all, and up to 82% of companies use paper or manual process mapping. These findings are critical in the context of Industry 4.0, where the current emphasis is on digital innovation and thus on a high level of automation of business processes.