Gender-Based Violence and Cyber-Helping: The Affordance of Dedicated Apps Between Opportunities and Obstacles

The fight against gender-based violence has involved a wide range of social actors, supported by digital expansion and the proliferation of social media. Information has become more accessible and immediate, contributing to greater visibility of the phenomenon and the activation of awareness and support pathways. In this context, the call for help has found new forms of expression through digital technologies, which allow victims - women and gender non-conforming individuals - to interact anonymously, directly and safely with support services. The use of free and easily accessible apps has introduced new perceived safe environments where abuse can be reported and assistance can be received. This study presents a comparative analysis of the YouPol and App1522 apps, digital tools currently active in the Italian landscape to combat gender-based violence. The aim is to highlight their goals, potential, limitations and barriers, to propose technological and functional improvements. The study seeks to contribute to the strengthening of the support system, making the protection network for victims more effective and widespread, while promoting a culture of prevention and timely intervention.