Construcción y validación de un novedoso instrumento para la evalucaión del desempeño técnico de la persona mediadora (EDTM)

When talking about a service, it is almost inevitable not to evaluate the quality of this, therefore, public or private institutions dedicated to offering and managing mediation, have instruments that are responsible for measuring some indicators focused on effectiveness and quality, not However, there are very few validated and standardized instruments aimed at specifically evaluating the technical performance of the mediator when managing the conflict. The objective of this article is to generate the construction and validation of an instrument, which is in charge of evaluating the timely use of technical strategies corresponding to the technical performance of the mediator when managing a conflict. This study responds to the quantitative method, based on an experimental approach. As for the design, a questionnaire was built with a Likert-type measurement scale, supported by a documentary-bibliographic level, which contained as a base in its initial version, 3 independent variables, 8 subvariables and 35 indicators. Regarding the population and sample, for the evaluation of reliability it was composed of 60 mediators belonging to the Alternate Conflict Resolution Directorate, evaluated in different municipalities of Nicaragua, under the unstructured participant observation technique. Through the application of the pilot test, reliability, mean, and variance analyzes were carried out, from which it was possible to determine that the instrument has an internal consistency, accept it, which improved, by removing 5 of the 35 indicators proposed in the initial model.