THE SERVICE OF SOCIAL WELFARE INFORMATION SYSTEM-NEXT GENERATION (SIKS-NG) SOCIAL WELFARE INTEGRATED DATA (DTKS)

This study examines the implementation of the Social Welfare Information System–Next Generation (SIKS-NG) as an electronic-based public service for managing Integrated Social Welfare Data (DTKS) at the Bengkulu City Social Service. Using a qualitative descriptive approach, the research analyzes SIKS-NG services through six key dimensions: technology focus, operators’ technical skills, operators’ personal skills, organizational commitment, system integration, and the continuity of the Electronic-Based Government System (SPBE). Data were collected through interviews, observations, and document analysis, guided by the Regulation of the Minister of Social Affairs Number 3 of 2021. The findings indicate that while SIKS-NG has enhanced data standardization, transparency, and accountability in social assistance targeting, its effectiveness is constrained by limited human resources, uneven digital competencies among operators, and inadequate technological infrastructure. These constraints affect the timeliness and accuracy of DTKS updates, which are critical for ensuring equitable social protection. The study concludes that strengthening institutional capacity, expanding operator training, improving infrastructure, and reinforcing multi-level coordination are essential to optimize SIKS-NG performance and support sustainable digital welfare governance at the local level.