Managing Technostress in Digital Workplaces: The Role of Digital Employee Experience within the Job Demands–Resources Framework

In digitally intensive work environments, organizations increasingly rely on advanced technologies to enhance efficiency and service performance, yet such transformations often generate unintended employee strain.Drawing on the Job Demands-Resources (JD-R) model, this study examines digital employee experience (DEX) as a strategic digital job resource and investigates its effects on technostress, burnout, turnover intention, and job performance.Survey data were collected from 412 employees working in technology-oriented firms in Vietnam and analyzed using partial least squares structural equation modeling (PLS-SEM).The results show that DEX significantly reduces technostress and burnout.Technostress further acts as a key mediating mechanism linking DEX to burnout, indicating that poor digital experiences accelerate resource depletion and psychological strain.Burnout, in turn, increases turnover intention and undermines job performance.By conceptualizing DEX as a multidimensional digital job resource encompassing technical enablement, inclusiveness, and cohesiveness, this study extends the JD-R framework to digitally mediated work settings.The findings offer important theoretical and managerial insights for designing digital work systems that mitigate technostress and sustain employee performance in technology-intensive service contexts.