Digital Empowerment and Grassroots Governance Transformation: A TOE Framework Analysis of Public Service Optimization in Sichuan Province

In the context of global governance modernization, digital empowerment has emerged as a pivotal mechanism for enhancing the efficacy of grassroots public services.While the digitization of public administration offers transformative potential, its application in diverse regional contexts remains uneven and theoretically under-explored.This study investigates the optimization pathways for grassroots service delivery in Sichuan Province by adopting the Technology-Organization-Environment (TOE) framework to analyze the determinants of service efficiency.Departing from traditional resource-dependency perspectives, this research posits that digital technology acts as a critical variable in reconfiguring the relationship between service supply and resident demand.Through a mixedmethods approach that integrates quantitative analysis of provincial service data and qualitative case studies of smart community pilots, the study identifies structural bottlenecks such as inter-departmental data silos, the "digital divide" in rural peripheries, and the lag in organizational adaptation to algorithmic governance.The findings reveal that sustainable service optimization requires shifting from a "hardware-centric" construction model to a "data-driven" service logic, where digital tools facilitate precise resource matching and process re-engineering.Ultimately, this paper proposes a multifaceted strategy encompassing the integration of big data platforms, the promotion of digital inclusion for vulnerable groups, and the establishment of responsive feedback mechanisms.These strategies aim to transition grassroots governance from extensive administrative control to precision-based public service, providing empirically grounded insights for enhancing scientific service delivery in complex regional settings.