Informatics-Enabled Crowdfunding Service Systems in Islamic Banking: Evidence from Iraq

This study examines crowdfunding platforms as information-enabled service systems within Islamic banking, focusing on their role in achieving sustainable service innovation and competitive advantage in emerging economies.Drawing on service-dominant logic and open innovation theory, the research conceptualizes crowdfunding not merely as an alternative financing tool but as a multi-actor service system integrating banks, entrepreneurs, and funders through digital infrastructures and financial logistics.Methodologically, the study combines lifecycle costing (LCC) based on present value analysis with a sensitivity assessment to evaluate the long-term economic feasibility of a bank-integrated crowdfunding platform in Iraq.Financial estimates are validated through a field survey of 94 banking and IT experts, assessing the perceived impact of platform design on competitive advantage dimensions.The results demonstrate that information technology-enabled sustainable design significantly enhances cost efficiency, knowledge sharing, flexibility, and innovation, while maintaining financial resilience under varying risk scenarios.By integrating management accounting techniques with service science perspectives, this study contributes a structured framework for designing and evaluating crowdfunding platforms as sustainable financial service systems.The findings offer practical guidance for banks in emerging markets seeking to deploy digital service innovations that align economic performance with social and environmental objectives.