Assessing Indonesia’s fishing port readiness for implementing the Measured Fishing Policy through facility and service quality assessment: Evidence from two ocean fishing ports

The implementation of Indonesia's Measured Fishing Policy, a pivotal shift from an input-control to an output-control (quota-based) system, has been delayed due to critical readiness gaps. This study assesses the readiness of Indonesia's major ocean fishing ports to support this policy, focusing on the Nizam Zachman and Cilacap Ocean Fishing Ports. Utilizing a mixed-methods approach, the research evaluated physical infrastructure availability and employed the Customer Satisfaction Index (CSI) and Importance-Performance Analysis (IPA) to gauge user satisfaction and prioritize improvements. Data were collected from 140 fisheries actors via purposive sampling between November 2024 and January 2025. This study showed a critical disconnect between physical infrastructure and service quality. Facility availability was rated at 93 % at Nizam Zachman and 86 % at Cilacap, classifying both ports infrastructure as “very adequate”. Nizam Zachman demonstrated superior basic and functional infrastructure, whereas Cilacap showed deficits in key assets like watchtowers. However, CSI scores for user satisfaction were slightly lower, at 69.8 % for Nizam Zachman and 70.4 % for Cilacap, classifying them as merely “satisfied”. The IPA further identified key bottlenecks hindering policy implementation, prioritizing document processing speed, port capacity, and mooring infrastructure as urgent areas for improvement. The study concludes that, for the Measured Fishing Policy to succeed, strategic investments must move beyond basic infrastructure to address the operational and service inefficiencies that directly impact user effectiveness and compliance. ------------------------------------------------------------------------------Cite this article: APA Style:Basoeki, S. S. P., Suadi, & Djumanto. (2026). Assessing Indonesia’s fishing port readiness for implementing the Measured Fishing Policy through facility and service quality assessment: Evidence from two ocean fishing ports. Maritime Technology and Research, 8(2), 283032. https://doi.org/10.33175/mtr.2026.283032 MDPI Style:Basoeki, S. S. P.; Suadi; Djumanto. Assessing Indonesia’s fishing port readiness for implementing the Measured Fishing Policy through facility and service quality assessment: Evidence from two ocean fishing ports. Marit. Technol. Res. 2026, 8, 283032. https://doi.org/10.33175/mtr.2026.283032 Vancouver Style:Basoeki SSP, Suadi, Djumanto. (2026). Assessing Indonesia’s fishing port readiness for implementing the Measured Fishing Policy through facility and service quality assessment: Evidence from two ocean fishing ports. Marit. Technol. Res.8(2):283032. https://doi.org/10.33175/mtr.2026.283032 ------------------------------------------------------------------------------ Highlights Fishing port readiness is critical to the implementation of Indonesia’s Measured Fishing (quota-based) Policy. Facility availability at major ocean fishing ports is high, but service quality and operational performance remain moderate. A combined CSI–IPA approach reveals key administrative and infrastructure bottlenecks hindering quota policy implementation. Document processing speed, port capacity, and mooring facilities are priority constraints across ports. Policy success requires shifting investments from basic infrastructure provision to service efficiency and digital administration.