Training communication skills online – learning experiences of graduating dental students

The importance of online teaching development as part of broader preparedness for uncertain and changing conditions has been acknowledged. Designing practical, collaborative, and safe learning environments is essential for achieving the desired educational outcomes of online communication competence training. This study examines students’ perceptions and assessments regarding the implementation of online small-group practical exercises aimed at developing their communication competence. The study group comprised graduating dental students participating in the compulsory course titled Dentist as a Leader in 2021 and 2022. Data were collected with an online questionnaire containing background questions, statements about exercises and open-ended questions. The data were analysed using descriptive methods and content analysis. The students’ assessments of their learning, mutual collaboration, and exercise arrangements were positive. Online practical exercises were perceived to be a functional way to organise communication competence training. The students suggested that the exercises could be carried out online also in the future. A close connection was found between perceptions of a constructive and encouraging learning atmosphere, safe and confidential collaboration during the exercises, and the students’ willingness to fully engage in them. Based on the students’ assessments, the study suggests that an intensive online course, even with a limited number of practical exercises, can support graduating students in enhancing their communication competence and encourage its continued development.