Knowledge management system in information technology companies
Abstract
The main determination of this study is to observe the association between Knowledge Management Infrastructure Capability, Knowledge Management Process Capability, Knowledge Management System Effectiveness, Perceived Service Benefits and Risks in Information Technology Companies. From the population of 250 project manager’s, a sample of 116 project managers was taken for this study who were working in leading IT companies using a structured questionnaire. Partial Least Square (PLS) Path Modelling results have exposed that Structure and Technology, Knowledge Acquisition, Conversion and Protection are found to be significant analysis of KMS effectiveness. Whereas, KMS effectiveness plays a vital role in Perceived Service benefits and risks in IT companies.
Fields of Study & Subjects
Knowledge Management and Sharing
Innovation and Knowledge Management
Knowledge Management and Technology
Publication details
- Journal / source
- International Journal of Research in Management
- Volume
- 8
- Issue
- 2
- Pages
- 34–40
- Publication date
- 1 February 2026
- Language
- EN