Integration of Telegram and VK API into Corporate Information Systems for Business Process Automation

The article presents a systematic review of the integration capabilities of Telegram and VKontakte into corporate information systems to automate business processes. Key components of integration architectures are examined, including official platform Application Programming Interface, middleware adapters, business process management systems, and artificial intelligence for natural language processing. Historical stages of evolution are analyzed — from early FAQ bots to modern hybrid chat platforms. Special attention is paid to functional benefits (reduced support load, faster response times, user-friendly interaction) as well as challenges related to data security, channel fragmentation, and the lack of unified standards. Based on an analysis of scientific literature and market case studies, prospective development directions are formulated, including the creation of unified bot platforms, integration with ERP/CRM systems, and the use of generative AI.