Strategic Projects to Wow Your Board! – How Knowledge and Information Teams can Work Together to Make an Impact

In today’s world where advances in generative AI-assisted tools are mainstream headline news, Knowledge and Information (K&I) teams are more important than ever. As businesses seek to exploit efficiencies, and fear being left behind in the revolution, the quiet heroes of the firm – those who manage knowledge, information and learning – are suddenly centre stage (or at least should be!). This article looks at some of the ways K&I teams can make a strategic impact on their firms. Written by Jenni Tellyn, Consultant at 3Kites Consulting, the article echoes her session at the 2025 BIALL Conference and relates to law firms. However, the principles apply across industries as businesses across the board have the same challenges with doing the data groundwork to be ‘AI-ready’, securing widespread adoption of AI-assisted tools, getting attention and focus on process improvements to boost efficiency, and enabling the flow of tacit knowledge around their businesses in an age of hybrid working.