Quantitative Assessment of Human Error Effects on Evacuation Performance in Underground Stations Using a Node–Link Simulation Model

Human error in evacuation guidance systems can significantly affect evacuation performance, particularly in complex underground environments where large numbers of occupants are concentrated. While previous studies have focused on optimizing evacuation routes and modeling crowd dynamics, the direct quantitative impact of human error in evacuation guidance has not been sufficiently addressed. This study aims to evaluate the effects of human error on evacuation efficiency in underground stations using a node–link-based evacuation model. A virtual three-level underground station was modeled, and evacuation simulations were conducted using two representative pathfinding algorithms, Dijkstra and A*, to compare classical and heuristic routing approaches under both normal and error conditions. Three scenarios were considered: a normal condition with accurate guidance, a misguidance scenario with incorrect information on exit availability, and a delayed evacuation scenario in which a subset of evacuees started evacuation later than others. In addition, congestion effects were incorporated by adjusting walking speeds based on crowd density. The results show that human error significantly increases evacuation time and alters congestion patterns. Compared to the normal condition, the misguidance scenario increased evacuation time by approximately 17.6%, while the delayed evacuation scenario resulted in an increase of up to 37.9%, indicating that delayed response has the most critical impact due to the interaction between late-starting evacuees and existing congestion. Although the A* algorithm demonstrated higher computational efficiency, its advantage did not consistently translate into improved evacuation performance under dynamic conditions. These findings highlight that evacuation performance is highly sensitive to the accuracy and timing of evacuation guidance, rather than being determined solely by optimal pathfinding. Therefore, improving the reliability and timeliness of evacuation guidance systems is essential for enhancing safety in underground environments.