A Fuzzy QFD-Based Methodology for Systematic Generation IT Project Management Plan and Scope Plan Elements

The study presents a methodology that supports the development of the Information Technology Project Management Plan (PMP) and Scope Plan (SP) elements by formulating structured sentences from Quality Function Deployment (QFD) outputs produced through the House of Quality (HoQ) matrix. Rather than proposing QFD as a new planning tool, the novelty lies in systematically mapping HoQ results to newly structured PMP and SP elements based on established standards and then transforming these results into planning statements through an integrated fuzzy logic layer. Additionally, the introduced fuzzy logic component addresses the uncertainty, prioritization needs, and subjectivity inherent in stakeholder inputs. This enables more accurate and consistent assistance in formulating plan elements, while strengthening the alignment between customer needs and project deliverables. Finally, the usefulness of the proposed methodology is demonstrated through an applied IT project case study that evaluates selected elements and highlights the concrete benefits of improving planning efficiency.