Development of a Web-Based Multimedia Patient Decision Aid for Rheumatoid Arthritis: A User-Centered Design

Background: Shared decision-making (SDM) is particularly relevant in rheumatoid arthritis (RA), where multiple treatment options with distinct benefit–risk profiles require alignment with patient values and preferences. This study describes the development of a web-based PtDA to support treatment decision-making in RA and represents the first structured, standards-aligned PtDA in the Greek healthcare context. Methods: Guided by the Ottawa Decision Support Framework and the International Patient Decision Aid Standards, a multistage, user-centered methodology was applied, including evidence synthesis, iterative prototyping, and alpha and beta testing. Qualitative methods, including focus group discussions, semi-structured interviews, and think-aloud protocols, were used, while usability was assessed with the System Usability Scale (SUS). Methodological quality was evaluated using IPDASi v3 and UCD-11 criteria. Results: The final PtDA provides a three-step pathway supporting values clarification, comparison of medication options, and reflection on decisional confidence. It was developed as a publicly accessible, web-based tool compatible with multiple devices, with core elements also available in printable format. The tool showed good usability (mean SUS: 75.93) and strong alignment with IPDASi (83.3/100), and user-centered design criteria (11/11). Conclusions: Developing digital PtDAs is inherently complex, underscoring the importance of established methodological frameworks. The findings demonstrate acceptable usability and alignment with established standards within this early-stage development study. Further research is required to examine the tool’s impact on decision-making processes, value–choice concordance, and longer-term clinical outcomes.