University Students’ Perceptions and Intentions to Use Digital Mental Health Services Including Online Therapy and Mental Health Apps: A Cross-Sectional Study

This study examined the association between attitudes toward digital technology and intentions to use digital mental health solutions, with perceptions of mental health apps and online therapy as potential mediators. A cross-sectional survey was conducted with 360 undergraduate students at Sultan Qaboos University (SQU) (July 2025). The mean age was 21.24 (SD = 3.12), with 50.3% of female respondents and 49.7% male. Using a validated questionnaire, we included assessments of attitudes and beliefs about digital technology, perceptions of mental health apps and online therapy, and intention to use digital mental health solutions. Mediation analysis was performed using structural equation modeling. Attitudes toward digital technology were significantly associated with intention (β = 0.358, p < 0.001). Perceptions of mental health apps significantly mediated this relationship (indirect effect = 0.065, p = 0.006), while perceptions of online therapy did not (indirect effect = 0.030, p = 0.109). The total indirect effect through both mediators was significant (0.095, p = 0.002), with a strong total effect on intention (0.454, p < 0.001). These findings suggest that improving students’ perceptions of mental health apps may help them use digital mental health services. Implementation strategies in similar university settings should target service-specific perceptions to drive adoption of these tools.