The Convergence of Artificial Intelligence and Public Policy in Shaping the Future of Ride-Hailing: A Review

In the context in which on-demand mobility services are rapidly gaining popularity in the transportation sector, this article provides a literature review focusing on the emerging research topics related to ride-hailing. Based on a comprehensive review of the existing scientific literature, ten main research areas are identified, covering aspects ranging from operational algorithms to macro-level policy impacts enforced by local authorities. Each topic is discussed and analyzed based on available published research. This work analyzes state-of-the-art research directions such as demand forecasting, passenger–driver matching algorithms, pricing strategies, electric vehicle integration, trust and security aspects, quality of service and user satisfaction, integration with public transportation, and robotaxi integration. The solutions identified pave the way for new, evolving technologies related to on-demand mobility services and ride-hailing, a domain at the intersection of data science, artificial intelligence, and futuristic urban planning. Finally, the main results of this work are focused on the integration of AI, the optimization of the latency–security trade-off, and the development of unified global transportation standards that better address the balance between technological efficiency, sustainability, environmental protection, and social equity.