When Digital Power Backfires: A Systems Perspective on Technology-Enacted Abusive Supervision, Defensive Silence, and Counterproductive Work Behavior

Based on Conservation of Resources (COR) theory and a socio-technical systems perspective, this study examines how technology-enacted abusive supervision (TAS) influences employees’ counterproductive work behavior (CWB) in digitalized organizational contexts. Conceptualizing TAS as a system-embedded form of digitally mediated control, we argue that technology-amplified supervisory power constitutes a persistent resource threat that reshapes employees’ behavioral regulation strategies. Using three-wave time-lagged survey data from 428 employees working in digital-intensive enterprises in China, we develop and test a moderated mediation model. The results indicate that TAS is positively associated with CWB, with defensive silence serving as a critical mediating mechanism. Although defensive silence may temporarily reduce interpersonal risk, it disrupts feedback and resource replenishment processes, leading to cumulative resource depletion and a higher likelihood of counterproductive behavior over time. Moreover, power distance significantly moderates this indirect effect, such that the mediating role of defensive silence is stronger among employees with higher-power-distance orientations. By integrating leadership research, COR theory, cultural value orientations, and a socio-technical systems perspective, this study advances our understanding of covert resistance and behavioral risk in technology-driven work systems and offers important implications for digital governance and sustainable organizational performance.