Methodology of views harmonization about service infrastructure in digitalization

The article is devoted to the analysis of theoretical, methodological and practical aspects of activity in the service infrastructure given the expansion of Internet technologies into the spheres of business and everyday interaction of subjects. The analysis reveals that a unified understanding of activities in the service infrastructure is still lacking, and existing classifications are inadequate for current business needs. In the context of new digital services, this paper focuses on developing tools to harmonize service infrastructure. The academic novelty lies in the author’s methodology harmonizing the activities’ view in the innovative economic field, the service infrastructure, reflecting its activities’ specifics through infrastructure and service components, which was not previously attempted. The theoretical significance of the research consists in eliminating certain gaps in scientific knowledge about the aspects of interaction between customers and service providers in the service infrastructure in digitalization. The practical significance of the conducted research lies in the formation of methodological tools for structuring and systematizing the data set under the specific characteristics of the activities of business entities of the service infrastructure using innovative digital services for statistical observation, analysis and government regulation.