Knowledge, Perception and Utilization of Counselling Services by University Staff: A Pilot Study

Effective counselling in universities can address work-related stress, interpersonal conflicts, career concerns, and burnout for both students and staff alike. This study explored the knowledge, perception, and utilization of counselling services among staff members of Edo State University, Iyamho. Using a descriptive survey design, data were gathered from 15 participants (53.3% male; 46.7% female) through a validated 27-item questionnaire (α = 0.83). Findings showed that while 60% of respondents were aware of counselling services, only 33.3% knew the unit’s location and 6.7% knew its working hours, resulting in an overall knowledge score of 43.81%. Staff members generally had positive perceptions of counselling, agreeing that it helps manage work-related stress (M = 4.33, SD = 1.13) and reflects strength rather than weakness (M = 4.40, SD = 1.15). Despite this, utilization remained low, with only 13.33% having accessed counselling services, primarily for personal and career-related concerns (6.7% each). Satisfaction levels were moderate (M = 3.5 ± 2.37), and no significant relationship was found between demographic characteristics and service use (p > 0.05). The findings indicate a gap between awareness, perception, and actual use, suggesting the need for improved visibility, better communication, and enhanced trust in counsellor competence. Strengthening awareness campaigns and ensuring confidentiality could promote greater utilization and support staff mental well-being.