The Impact of Workplace Ergonomics on Employee Productivity, Comfort, and Health: A Mixed-Methods Study in the Department of State GST, Karnataka

This study explores the influence of workplace ergonomics on employee productivity, comfort, and health in a governmental administrative context. A mixed-methods approach was applied, collecting data from 70 employees of the Department of State GST, Karnataka, through structured questionnaires, semi-structured interviews, direct observations, and Rapid Upper Limb Assessment (RULA). Findings reveal that while 80% of respondents were at least somewhat familiar with ergonomic principles, only 52.86% had made personal adjustments to their workspaces. Discomfort was prevalent, with 50% reporting mild discomfort and 21.43% moderate discomfort, primarily back pain (40%), neck pain (21.43%), and eye strain (18.57%). RULA assessments indicated medium to high ergonomic risks due to poor lumbar support, improper desk setups, and prolonged static postures. Over 62% believed that an ergonomic setup would significantly improve productivity, and 57.14% felt it would reduce health-related issues. However, 58.57% had never reported ergonomic concerns to management. The results highlight the need for policy-level ergonomic interventions, including adjustable furniture, structured break schedules, and targeted employee training, to enhance workplace efficiency and well-being.