CURRENT STATUS OF SOCIAL WORK IN SUPPORTING CHILDREN WITH SEVERE ILLNESSES AT THE NATIONAL CHILDREN'S HOSPITAL

The study focuses on analyzing the current status of communication activities in social work to support children with severe illnesses at the National Children's Hospital. Through a mixedmethods research approach, including a quantitative survey of 200 caregivers of pediatric patients combined with in-depth interviews and group discussions with social workers, the study has clarified the level of implementation, forms of execution, and effectiveness of communication activities at the hospital. The results show that communication activities are implemented diversely through various channels such as the website, fanpage, LCD screen system, patient clubs, and the hotline for consultation. The majority of caregivers of pediatric patients evaluate communication activities as necessary and very necessary, while also expressing a high level of satisfaction with the content and format of the communication being carried out. Communication activities have contributed to improving awareness, providing necessary medical information, and supporting caregivers during the treatment process for children with severe illnesses. However, the study also points out certain limitations related to the lack of complete statistics on the reach and effectiveness of communication for each specific target group.